We recently demonstrated the power and capability of our emergency response strategy and market leading mobile technology, with the rapid recovery of over 100 flood-damaged vehicles from South Yorkshire.
Following the recent severe flooding in the north of England, we were contacted by one of our insurance customers who had over 100 flood-damaged used and new vehicles on site at Perrys car dealership in Rotherham.
We have developed a fast and effective flood response strategy, adopting UK emergency service techniques to create DIMES, our Dynamic Incident Management Escalation process. This includes the Copart Response Unit, a mobile ‘pop-up’ office, which includes all the equipment needed to carry out all the necessary tasks at the scene, reducing timescales and keeping a tighter control over their customers’ vehicles.
With a dedicated surge management team always on standby and a range of mobile technology solutions with the capability to assess, image and process vehicles on-site, we can provide immediate response to minimise impact and disruption within the local community and provide rapid resolution of policy holder claims for our insurance customers.
Upon instruction, we immediately deployed a surge management team of Drivers, including centrally co-ordinated roamer recovery drivers, alongside multi-skilled office and yard operatives from our Peterlee and Sandtoft Operations Centres, to process and recover over 100 Kia and Vauxhall vehicles.
The unique combination of Copart’s DIMES process, extensive UK operational capacity and cutting-edge mobile receiving and imaging devices enabled the team to complete the processing through to relocation in just two days. This was despite the many challenges which faced the team, which included very restricted access, non-runners, missing number plates and vehicles being spread across three Perrys sites.
The team quickly adapted to and overcame the various challenges they faced during this recovery operation, carefully co-ordinating the movement of vehicles which had not yet been assigned to reach those that had, by liaising with local businesses to access temporary storage and loading areas.
Kenny Mentz, General Manager at Copart’s Peterlee Operations Centre, said: “Fantastic team-work was demonstrated throughout this recovery operation, both between the surge management team and Operations Centres, and with the local community. An outstanding contribution was made by our Copart Drivers; who did multiple daily runs, used their expertise to get non-runner vehicles started and removed the vehicles quickly and efficiently despite the tight manoeuvring space available.”
Many of the recovered vehicles will now benefit from Copart’s exclusive partnership with Polygon vehicle decontamination services, restoring flood-damaged vehicles to food hygiene level standards and maximising their value for sellers when they are sold through our online auctions.
Lee Whittingham, Sales Manager at Perrys, said: “Copart’s surge management team arrived promptly on the scene first thing in the morning. We were impressed by the politeness and efficiency of the team who worked methodically to get the job completed as quickly as possible, allowing Perrys Rotherham to swiftly resume their normal business operations.”
Phil Briggs, Copart’s Director of Operations Centres, Transport & Engineering, added: “We have a well-established and highly effective strategy for dealing with catastrophic incidents and natural disasters on behalf of UK motor insurers. With our network over 200 multi-car transporters, 17 UK Operations Centres and specialist mobile technology, we were perfectly positioned to provide fast and efficient response for this large volume of flood-damaged vehicles, enabling our insurance customer to rapidly resolve their claims and minimising further disruption to the local community and businesses.”
Categories: Copart and the Community